Effective Date: 25 March 2025
Shipping Policy
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
SHIPPING OPTIONS AND RATES
We ship domestically within Australia and internationally. Your orders will be dispatched and posted within 30 days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard Shipping (within Australia)
Standard shipping parcels are sent via Australia Post. Standard shipping takes up to 7 working days, (may be longer if order is placed late Friday or weekends).
Express Shipping(within Australia)
Express shipping parcels are sent via Australia Post. Express shipping takes roughly 1 to 5 working days.
Signature on Delivery
Australia Post will sometimes require a signature upon delivery. If you let the parcel be delivered unattended, you do so at your own risk.
International Shipping (Standard International Post)
International shipping parcels are sent via Australia Post and once it leaves Australia, there is no tracking information for the delivery service in your country, as it will be delivered by your local service. Please allow up to six weeks for delivery and it can be longer in some cases. Please see below the list of countries we currently ship to:
New Zealand Standard International Post
United Kingdom Standard International Post
United States, Canada and Japan Standard International Post
South Africa and Singapore Standard International Post
United Arab Emirates Standard International Post
Rest Of The World Standard International Post
Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.
INTERNATIONAL SHIPPING AND CUSTOMS
For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.
Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.
SHIPPING RESTRICTIONS
We strive to fulfil orders to the best of our ability; however, there may be certain shipping restrictions or limitations at different times due to various causes such as political climate, country conflict, etc.
ORDER PROCESSING TIME
When items are ordered, they will be packaged and posted via the DebraLea Warren studio and Australia Post with care and efficiency. Once your order is prepared, you will receive email confirmation.
TRACKING AND CONFIRMATION
To keep you informed about your shipment's progress, we sometimes provide tracking numbers or links for orders. Once your order has been dispatched, you will receive a shipping confirmation email.
Please note that it may take a short period for the tracking information (if available) to become available after the shipment has been processed.
LOST OR DAMAGED PACKAGES
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact us within 7 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy
RETURNS AND EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
CUSTOMER SUPPORT
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, we are available Monday to Friday 10AM – 2PM (AEST, Queensland, Australia). You can reach us via email at hello@debraleawarren.com.au
POLICY UPDATES
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
DISCLAIMER
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi-storey building) and the name of the company, as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to us. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing DebraLea Warren!